Contact Support

There may be several reasons why you cannot access the website:

1. Internet connection lag. In case you cannot access the website from time to time, please check the internet connection. The easiest way is to access another site (e.g. amazon.com). In case you can access other websites, read on.
2. The browser has outdated website data. Our website uses cookies and SSL certificate in order to manage the connection between the users and the platform. In case you’re experienceing issues with the website, try clearing website cookies and data.
3. Your Internet Service Provider (ISP) is blocking the connection. In case you get a message from the ISP that the website is blocked, please contact your ISP to unblock this website.
4. Our server can experience downtime. In a highly unlikely situation our server can be unavailable. Most likely we are already working on the fix and we’ll come back shortly!

Registration on the website usually requires 3 or 4 things:

1. You must be the resident of the property you are trying to access.
2. (optional) You must have the registration code, provided by the property administration.
3. You must fill in your billing information during the registration.
4. You must register with a unique email address, not used previously for registration.

If you are using an email that you previously used long ago, you may encounter issues. Due to privacy protection mechanisms we automatically delete for inactive users all user-related information (orders, billing information, etc.). If you haven’t used our platform for a long time, please contact us to delete your old user or use another email address to register, if available.

Most likely the code was entered incorrectly or is outdated.

To make sure your code is up-to-date, please contact your property’s administration.

To make sure you enter the code correctly, check if the letters case is correct (e.g. use UPPERCASE and lowercase accordingly, check for Capitalization), check if there are no trailing spaces or dots if copying the code from an email or message.

There are 3 possible scenarios:

1. The website is down. It rarely happens, but it can occur especially during the server maintenance routines during the nighttime.
2. You haven’t used out platform for a long time. Your credetials are stored with the website, but your access was removed. Contact us to delete your old user or create a new user using another email address.
3. You are using incorrect credentials. Most often it’s either an incorrect email, or you are misremembering your password. Try resetting your password if you are certain about the email. Alternatively, check your inbox for the latest email from us and check what email address it was sent to.

Most likely it is related to the website is having issues or poor internet connection.

If the website is down, please wait 10 minutes, since it is related to the server maintenance routine, which normally lasts around 10 minutes.

If the website is working slowly, please check if your internet connection is good by opening other websites. If other websites work fine, wait 10 minutes and contact us for support if the website is still having issues then.

We are using Stripe infrastructure as a payment gateway, meaning that no payent information is stored on our servers. The payment related issues can happen for 3 main reasons:

1. The website is having issues. When you pay, the notification from Stripe that the transaction was successful does not reach us. Happens very rarely. If no notification arrives within one hour, please contact us so we can manually verify the transaction.
2. The Stripe server encounters issues. We have no control over Stripe infrastructure, but if any issues occur on their end, usually no money is withdrawn from your account, so simply repeat the transaction in 15-30 minutes.
3. Payment information mismatch. Stripe uses advanced algorithms to make sure the transaction is not fraudulent. Most likely there is a typo when entering card information or the billing address does not correspond.

Please check the instructions on the service page. When it comes to guest parking, the rules can differ from one property to another. Normally you’re expected to print your reservation details and display them on your car window to be seen by the property staff and our staff.

Please contact us. The response time varies based on the time of the day and the complexity of the issue. If the website is down, please wait 10 minutes, since it is related to the server maintenance routine, which normally lasts around 10 minutes.

All orders are non-refundable with the exception when there is a rare glitch and Stripe charges you twice for the same transaction.

There is a limit set by each property on the amount of parking spots available and maximum days you can book a parking spot per month. You cannot exceed those limits.

All payment information is stored on Stripe servers. We do not store this information, nor we have access to it. It is completely safe to use cards for payment.

We are strictly following State laws and Avon laws where applicable. Our clients are the properties, meaning that guest parking rules are set by the properties and booting guidelines are set by the properties.

If your car has been booted due to incorrect booking dates, lack of printed permit or not visible permit, incorrect car information (e.g. incorrect license plate number used when booking), failure to remove your car in a timely manner due to oversleeping or car breaking down – it is pointless to open a dispute, since you are in violation of the set rules and have been booted accordingly.